Returns & Exchanges Policy

You can exchange your item for a different size or product for free within 30 days of receiving your order. Any additional exchanges beyond the first will incur shipping costs.

You may return your order within 14 days of receipt. If you choose a refund, the shipping costs will be deducted.

All items must be returned in their original condition, with no signs of use, damage, stains, odors, or any other conditions that would prevent resale as new. The original packaging, tags, and any included accessories must also be returned.

Timeframes & Conditions:

The refund is processed once the returned merchandise has been received and verified according to the Terms and Conditions stated on this page.

If the refund is issued to the same payment method, the process is immediate. For other methods, it may take between 5 and 10 business days, depending on the bank.

Bonheur will not be responsible for delivery errors if the address provided by the user is incorrect or missing information. If the customer changes their mind about the order during the shipping process, the initial shipping costs will not be refunded.